Order Management Interview Questions 

1. What are the various order management processes supported by oracle OM

• Standard orders: This method supports Make to Stock business model where the products are made and kept in stock. The products are then shipped to the customer based on his order.
• Configure to orders: this method supports Assemble to Order business model. The product configuration is chosen at the time of sales order entry. WIP job is created based on the requirement of the sales order
• Drop ship orders: In this method, your supplier will ship the goods to   your customer on your behalf
•  Internal sales orders: Internal sales orders are created across two    different organizations of the same business group. Internal requisition is raised first and is converted to an internal sales order where the items are shipped based on the quantity specified in the internal sales order.

2.  Describe the order flow in Order to Cash life cycle

• Enter the sales order
• Book the sales order
• Pick release
• Ship confirm
• Auto Invoice generation
• Creating receipt
• Transfer to GL

3.  Describe the processes involved after entering sales order?

• The items specified on the order are validated in Oracle Inventory
• The price of the items are calculated using the pricing engine
• The availability of the items are checked and may be reserved
• The items are then pick released and shipped to the customer.

4.  What are the different types of sales orders available?

• Standard
• Mixed
• Return

5.  When is an item eligible for customer order?

When the attributes ‘Customer Ordered’ and ‘Customer order enabled’are checked in the order management tab of Master Items.

6.  Describe the Header status during the sales order process?

Entering the sales order                               Entered

Booking the sales order                                Booked

Pick release the order                                   Booked

Ship confirm the order                                 Booked

Running interface trip stop                          Booked

7.  Describe the line status during the sales order process?

Entering the sales order                               Entered

Booking the sales order                                Awaiting shipping (when  sufficient quantity is available)

Supply eligible (when sufficient quantity is not available)

Pick release the order                                    Picked

Ship confirm the order                                  Shipped

Running interface trip stop                          Closed

8.  Differentiate available quantity and on-hand quantity?

Available quantity + Reserved quantity = On-hand quantity

9.  Differentiate Supply Eligible Status and Supply Partial Status?

Supply Eligible

When there is no sufficient quantity available.

Example: When user tries to book a sales order for Item ‘TestItem’ for a quantity of 10 but the item contains zero quantity. Then the Sales Order Line Status change to ‘Supply Eligible’.

Supply Partial
when the quantity is partially available.
Example: When user tries to book a sales order for Item ‘TestItem’ for a quantity of 10 but the item contains only 4 quantities. Then the Sales Order Line Status changes to ‘Supply Partial’.

10.  Describe scheduling in sales order?

It is a process of communicating the balance between customer demand and a company’s ability to fulfill an order from current inventory and supply sources

11.  What are the various ways of scheduling the sales order?

• Setting Profile option – OM:AutoSchedule to yes
• From Tools Menu->Check Autoschedule Checkbox in Sales Order Screen.
• Right Click on Sales Order Line ->Scheduling->Schedule.
• Schedule Order Concurrent Program.

12.  Differentiate ship set and arrival set?

In the ship set process, the user would like to ship group of order lines from same warehouse to same location. If Order Lines are grouped under ship set, then until all lines in the ship set satisfy the demand, you cannot ship the goods to customer.

In the Arrival Set process, the customer requests specific order lines to arrive together

13.  What are the Process Constraints?

Processing Constraints allow Order Management users the ability to control changes to sales orders, at all stages of its order or line workflows to avoid data inconsistencies and audit problems.

14.  At what stage an order cannot be cancelled?

An order cannot be cancelled when it is Pick confirmed.

15.  What are picking rules?

A user-defined set of criteria to define the priorities Order Management uses when picking items out of finished goods inventory to ship to a customer. Picking rules are defined in Oracle Inventory.

16.  What are Defaulting Rules?

While creating the order, you can define defaulting rules so that the default values of the fields pop up automatically instead of typing all information.

17.  What are validation templates?

A validation template names a condition and defines the semantics of how to validate that condition. Validation templates can be used in the processing constraints framework to specify the constraining conditions for a given constraint.

18.  What is pick slip?

Pick slip is a shipping document that the pickers use to locate items in the warehouse/ inventory to ship for an order.

19.  What is packing slip?

It is a shipping document that is sent along with the shipment which details the contents that are sent in that shipment.

20.  What is shipping exceptions report?

Shipping exceptions report prints the exceptions messages during ship confirmation.

21  Explain Bill of Lading?

It is a legal document between the shipper of a particular item and the carrier detailing the type, quantity and destination of the good being carried

The bill of lading also serves as a receipt of shipment when the good is delivered to the predetermined destination. This document must accompany the shipped goods, no matter the form of transportation, and must be signed by an authorized representative from the carrier, shipper and receiver.

22.  What is Interface trip stop?

ITS is triggered at the time of shipping if the option ‘defer interface’ is not checked. When this report is run, it performs two main things:

Update the order management (OE_ORDER_LINES_ALL)

Trigger the inventory interface (TO UPDATE Inventory tables)

23.  When is drop ship order created?

• Customer requires an item that is not stocked normally
• Customer requires large quantities of the item that is not available with you
• It is more economical when the supplier sends the item directly to the customer

24.  What is ASN?

It is an advanced Shipment Notice which is transmitted via Electronic Data Interchange (EDI) from a supplier to let the receiving organization know that the shipment is arriving.

The ASN contains the shipment date, time, identification number, packing slip data, freight information etc

25.  What is Autoinvoice?

It is a concurrent program which is used to perform the invoice processing. Once the order or lines are eligible for invoicing, the invoice interface workflow activity interfaces the data to reeivables

26.  Explain the difference between a credit memo and an invoice?

Credit memo is raised to partially or fully reverse an original invoice amount

An invoice is generated in receivables which show the amount owed by the customers for the purchase of goods or services. It may also contain tax and freight charges

27.  What is FOB?

The term FOB means Freight (or free) on Board is commonly used when shipping goods to indicate who pays loading and transportation costs, and/or the point at which the responsibility of the goods transfers from shipper to buyer.

“FOB shipping point” or “FOB origin” indicates the buyer pays shipping cost and takes responsibility for the goods when the goods leave the seller’s premises. “FOB destination” designates the seller will pay shipping costs and remain responsible for the goods until the buyer takes possession.

28.  What are the different RMA Order Types?

RMA with Credit is used when the customer returns the physical product and also receives credit as a result of the return.
RMA no Credit is used when the customer will return the product but will not be receiving a credit as a result of the return.
RMA Credit only is used when the customer will receive a credit, but the physical return of the product is not required.

29.  What are the necessary setups to perform Internal Sales Order?

• Internal Order and Internal Ordered Enabled set to ‘Yes’.
• Shipping Network(Intransit or Direct) must be defined.
• Internal Customer must be defined

30.  What are Modifiers and Qualifiers?

Modifiers are discount, surcharge or special charge that may be applied to the base price and may alter the value of the item. It can be applied either at order level or at the line level.

A qualifier helps you define who is eligible for a price list or modifier. A qualifier can be a customer name, a customer class, an order type, or an order amount that can span orders.

31.  What are the possible reasons for Interface trip stop to complete with Error?

Few reasons may be

1) Order is on Hold

2) Tax is not applied properly

3) On-Hand qty is not available in the Inventory

4) Inventory Period is not open

5) Make sure Schedule Ship Date or Requested Date is within the range of order Date

Q: What are the Process Constraints?

A: Processing Constraints allow Order Management users the ability to allow or disallow changes to various Order Management documents like Sales order, Sales agreement etc to avoid data inconsistencies and audit problems. You can access it at OM>setup>Rules>security>Processing Constraints

Q: What is a Pick Slip Report?
A: Pick slip report is generated after release sales order and it is used by warehouse personnel to pick item from various inventories for shipping them to a customer.

Q: At what stage an order cannot be cancelled?
A: If the order is Pick Confirmed, it cannot be cancelled.

Q: When the order import program is run it validates and the errors occurred can be seen in?
A: Order Management Responsibility >Orders, Returns : Import Orders> Corrections

Q: What is the difference between purchase order (PO) and sales order?
A: Purchase Order: The document which is created and sent to supplier when we need to purchase something. (Buying)

Sales Order: The document which is created when customer places an order to buy something. (Selling)

Q: What are primary and secondary price lists?
A: Price list contains information on items and its prices. The pricing engine uses secondary price lists when it cannot determine the price for an item using the price list assigned to an order.

Q: Name some tables in shipping/order/move order/inventory?
A: WSH_DELIVERY_DETAILS,WSH_NEW_DELIVERIES, OE_ORDER_HEADERS_ALL, OE_ORDER_LINES_ALL, MTL_SYTEM_ITEMS_B, MTL_MATERIAL_TRANSACTIONS

Q: How is move order generated?
A: When the order is pick released, it generate a move order to to pick material from various subinventories. You can transact it manually or automatically based on setting in Release orders.

Q: What is ONT stands for?
A: ORDER MANAGEMENT

Q: What does Back ordered mean in OM?
A: An unfulfilled customer order due to non-existence of the ordered items in the Inventory.

Q: What are picking rules?
A: A user-defined set of criteria to define the priorities which Order Management uses when picking items out of finished goods inventory to ship to a customer. Picking rules are defined in Oracle Inventory. If WMS installed then you can define user generated Picking rules and strategies.

Q: What is drop ship in OM?
A: Its a method of directly shipping product from your supplier to your Customers.

Q: What are Defaulting Rules?
A: While creating the order,you can define defaulting rules so that the default values of the fields pop up automatically instead of typing all information.

Q: What are validation templates?
A: A validation template names a condition and defines the semantics of how to validate that condition. Validation templates can be used in the processing constraints framework to specify the constraining conditions for a given constraint.

Q: What are different Order Types?
A: Order Only, Mixed, RMA

Q: Explain the Order Cycle?
A: Book the order > Pick Release > Pick Confirm > Ship Confirm > Close the order

Q: What is packing slip?
A: An external shipping document that is sent along with a shipment itemizing in detail the contents of that shipment.

Q: When an order cannot be deleted?
A: If the Order is Pick Confirmed.